Terrible Horrible No Good Very Bad Day at Walmart

March 18, 2013

in Random Ramblings,Shopping Trips,Walmart

Terrible Horrible Good

Taken straight from one of my favorite children’s books by Judith Viorst, I had a  Terrible Horrible No Good , Very Bad Day at Walmart on Sunday!! I preach in all of my coupon classes, that everybody will have a bad experience couponing. Even ME! I wanted to share my experience with you, so you will see that it happens to everybody! You can’t let it discourage you! You just dust off and give somebody else your money!!

Yesterday afternoon, me and my 2 older daughters headed out to Walmart to do some shopping and look for some clearance deals to pass along to you (will post that later). I spent about 2 hours shopping and scoping out deals. In my buggy, I had:
40 El Monterey Buritos
40 Buddig 2 oz Lunch Meats
9 Posie Wipes & Washes
5 Got2B Hair products
4 Yo Crunch 4ct Yogurt packs
8 Yo Crunch Singles
6 2 Liters (Dr Pepper 10 & Diet Sunkist)
4 Jimmy Dean Delight Bowls
2 IHop Breakfast
1 International Delight Iced Coffee
And Many other things

Everything I had in my buggy totaled about $240 (MUCH less after coupons). My problems started after the 40 El Monterey Coupons. They all scanned fine!  At Walmart after 40 coupons, a CSM has to override in order for the cash register to continue taking coupons. I knew when the cashier HAD NO CLUE about this that I was probably going to have problems!! I told her about having to call the CSM to override after 40 coupons. She called over the CSM…and guess what…..THE CSM DID NOT KNOW ABOUT THIS EITHER!! WOW!!

Really Walmart!! I understand that the cashiers do not always know the coupons rules & guide lines, but your CSM’s NEED to know these rules! The CSM actually tried to tell me that she could not take anymore coupons! What! My total was still at $198!!! I was holding at least $140 of that in coupons! I was NOT about to pay $198!! So she did her little override thing and started scanning coupons!

Terrible Horrible Good

She started with the Buddig coupons. Of course, she scans it and the register says “verify $1” Now this happens EVERY time I coupon at Walmart, sometimes the cashier makes sure I have the item other times they just hit the enter button and the coupon comes off my total. In this case, the CSM says, that I must not have the correct item!! (Okay by this point, I am feeling the heat in my cheeks!) I pulled the bag with the 40 Buddig Lunch meats and said count them.. She proceeds to do so, LOL!!! She puts those coupons through….grudgingly!Terrible Horrible Good

Next up the Poise.. Once again, it asks for them to verify the coupon.. (all you got to do is hit enter, my friend) She says again.. You must not have the correct item!! WRONG! Then she continues to pull a Got2B hair product out of my bag & says see, this item is not on this coupon!! (I kid you not) Now, something really ugly comes to my brain to say at this point (yep, I am human, I have those thoughts too!) , however I just reach into the bags and pull out the Poise and say…but these are:) She puts those coupons to the side, not scanning them, and goes on to the next coupon.Terrible Horrible Good

Next up on the chopping block was the Yo Crunch 4pk. She scans the coupon…the deadly “verify coupon” pops up on the screen!! Oh Great, I think to myself, HERE WE GO AGAIN!! She looks at me and says, Did you get this item?? I honestly, wanted to say no, I am trying to pull one over on you, but instead, I pull out the Yo Crunch. I had 4 of them. ( Two Cookie dough and two Oreo) Keep in mind, she had only tried to scan one coupon.. Her excuse for the “verify coupon” coming up was because the coupon said “one coupon per item purchased”. First of all…that is the VERY first coupon she tried to scan!!! Secondly, I explained to her, I bought (4) items and I am using (4) coupons. (1 coupon per item purchased) So she next implies that because this coupon (good off ANY Yo Crunch 4pk) is ONLY good on the M&M ones, because that is what is pictured!  Never mind that blue box in the upper right hand corner that says 27 Varieties!! By this time, all I could do was laugh:)

My yogurt was warm…My IHops & Jimmy Dean were no longer frozen & my patience was GONE! I knew it was time for me to pack it up and go HOME!! I was not going to argue the validity of another coupon with this CSM! I told them thank you for wasting 2 and a half hours of my day and have fun putting everything back!

Today, my plan is to go back and speak the store manager, Willie.  I have known him for a while and want to show him my coupons and explain what happened to him.  I am not sure how often Walmart loses big sales like this because of uneducated cashiers & CSMs, but I am going to go out on a limb and say, it is probably more times than they would like!  Now, I know my $240 (more when you include the handling fee Walmart receives for each coupon used) order is not going to make or break a corporation like Walmart, but if it happens enough times, they will feel a pinch!

The moral of this story is this….Yes it was a Terrible Horrible No Good , Very Bad Day at Walmart !  But, I am in hopes that the CSM & Cashier, will learn a valuable lesson about coupons after it is all said and done.  And I will go on to coupon another day!  (Not at Walmart anytime soon, LOL)  When things like this happen…..Talk to the manager!  If one is not available,   leave it at the store!  Don’t get down & give up on couponing!  As long as you are following the rules,  hold your head up high and give a store that wants to take your money the business!  That is my plan:)

UPDATE: I went to Walmart to speak with Fast Willie.  He was in  a meeting with corporate.  An assistant manager came out to assist me.  I explained to her all of the above.  She understood my frustration.  She told me she would speak with the CSM’s and make sure they understood the policies and taking coupons.  I hope so…..

{ 2 comments }

Araceli March 18, 2013 at 10:16 am

i HEAR YOU IT HAPPENS TO ME TOO SO WHAT I DO IS WHEN THE COUPON WONT PASS AND THE CASHIER SAYS YOU DON’T HAVE THIS PRODUCT I TAKE EVERYTHING OUT AND SHOW HER IDEAM BY IDEAM WHEN SHE IS SCANNING THE COUPONS YES I GET ANGRY SPECIALLY BECAUSE MY KIDS ARE CRYING RUNNING GRABING BUT LIKE YOU SAY NEVER LOOSE HOPE IN EVERY 10 CASHIERS THERE ARE LIST 1 that knows what she/he is doing lets just have a good laugh

Anonymous March 18, 2013 at 11:42 am

I DESPISE, DETEST, AND UTTERLY HATE WALMART. I LITERALLY ONLY GO IN THERE WHEN I NEED SOMETHING THAT I CAN ONLY GET THERE. USUALLY ONLY ONCE A MONTH TO GET MY HUSBAND’S PHONE CARD. I WAS JUST IN THERE ABOUT A WEEK AGO AND WHEN I LEFT I HAD TO IMMEDIATELY CALL MY MOM AND TELL HER FOR THE MILLIONTH TIME HOW MUCH I HATE HATE HATE WALMART! THEY ARE SOOOOO RUDE. I USUALLY TRY TO FIND A CASHIER WHICH SEEMS OK BECAUSE I HAVE HAD SOOOOO MUCH TROUBLE WITH COUPONING IN WALMART. HOWEVER THIS PARTICULAR NIGHT THERE WERE ONLY TWO LANES OPEN AND ONE OF THE CASHIERS WE HAD BEEN TO BEFORE. I REMEMBERED HER BECAUSE SHE WAS ONE OF THOSE WHO EXAMINES EVERYTHING AND SHE JUST TOOK FOREVER. I HATE GOING TO CASHIERS LIKE THAT. IT IS SUCH A WASTE OF TIME. SO I WENT TO A GIRL WHO SEEMED ALRIGHT AT FIRST. MY TOTAL WAS $18.80 BEFORE COUPONS. AFTER COUPONS IT WAS $2.55. THE FIRST COUPON SHE TRIED TO SCAN HAD OVERAGE AND SHE VERY RUDELY TOLD ME SHE COULD NOT ACCEPT IT. I SAID YES YOU CAN. SHE SAID I WAS WRONG. I SAID NO YOU ARE. CAN YOU PLEASE GET A MANAGER. SO WE WAIT AND WAIT FOR WHAT SEEMED LIKE AN ETERNITY AND SHE FINALLY COMES BACK AND VERY HUFFY AND PUFFY LIKE TAKES IT OFF. THEN EVERY COUPON AFTER THAT SHE ROLLED HER EYES AND MADE ME PULL EVERY ITEM BACK OUT. WHEN THE TOTAL CAME TO 2.55, SHE WAS SO BLATANLY UNHAPPY. SHE DIDN’T SAY A WORD AFTER THE TOTAL, BUT I TOLD HER THANK YOU AND TO HAVE A GOOD NIGHT. BUT AGAIN I WAS REMINDED OF WHY I NEVER EVER WANT TO GO THERE AGAIN. WALMART SUCKS!!!!!!!!!

Comments on this entry are closed.

Previous post:

Next post: